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Customer Service for Hospitality and Tourism Hudson, Simon (University of South Carolina) 4º edição
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Customer Service for Hospitality and Tourism
Hudson, Simon (University of South Carolina)
Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de abril de 2025 |
| ISBN13 | 9781917433105 |
| Editoras | Goodfellow Publishers Limited |
| Páginas | 352 |
| Dimensões | 246 × 173 × 19 mm · 530 g |
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