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Customer Service for Hospitality and Tourism Hudson, Simon (University of South Carolina) 3º edição
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Customer Service for Hospitality and Tourism
Hudson, Simon (University of South Carolina)
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
324 pages, 40 Figures
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 20 de março de 2022 |
| ISBN13 | 9781915097132 |
| Editoras | Goodfellow Publishers Limited |
| Páginas | 324 |
| Dimensões | 252 × 194 × 26 mm · 820 g |
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