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Service Management Principles for Hospitality and Tourism Jay Kandampully Second edition
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Service Management Principles for Hospitality and Tourism
Jay Kandampully
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
327 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 25 de fevereiro de 2015 |
| ISBN13 | 9781465269607 |
| Editoras | Kendall/Hunt Publishing Co ,U.S. |
| Páginas | 277 |
| Dimensões | 234 × 192 × 23 mm · 612 g |
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