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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Michelli, Joseph, PhD Ed edition
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Michelli, Joseph, PhD
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
304 pages
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de dezembro de 2015 |
| ISBN13 | 9780071806305 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 304 |
| Dimensões | 237 × 165 × 33 mm · 596 g |
| Idioma | Inglês |
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