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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Michelli, Joseph, PhD Ed edition
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Michelli, Joseph, PhD
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
320 pages
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de junho de 2011 |
| ISBN13 | 9780071773546 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 320 |
| Dimensões | 164 × 235 × 29 mm · 552 g |
| Idioma | Inglês |
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