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Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals Bernd Stauss Second Edition 2019 edition
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Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals
Bernd Stauss
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
487 pages, 109 Illustrations, color; 20 Illustrations, black and white; VII, 487 p. 129 illus., 109
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 18 de fevereiro de 2019 |
| ISBN13 | 9783319987040 |
| Editoras | Springer International Publishing AG |
| Páginas | 495 |
| Dimensões | 242 × 166 × 31 mm · 912 g |
| Idioma | Inglês |
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