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Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals Soumit Sain 2014 edition
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Também disponível como:
Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals
Soumit Sain
This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
225 pages, 33 black & white illustrations, 2 colour illustrations, biography
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 18 de julho de 2014 |
| ISBN13 | 9783319050584 |
| Editoras | Springer International Publishing AG |
| Páginas | 207 |
| Dimensões | 159 × 243 × 17 mm · 498 g |
| Idioma | Inglês |
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