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Service Excellence in Organizations, Volume II: Eight Key Steps to Follow and Achieve It Fiona Urquhart
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Service Excellence in Organizations, Volume II: Eight Key Steps to Follow and Achieve It
Fiona Urquhart
Presents mechanisms, tools, and techniques to help embed excellence as the foundation of value that an organization delivers. The book contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength, and aspects to improve.
134 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de junho de 2019 |
| ISBN13 | 9781949991178 |
| Editoras | Business Expert Press |
| Páginas | 134 |
| Dimensões | 228 × 151 × 12 mm · 208 g |
| Idioma | Inglês |
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