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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns Bill Eddy Second edition
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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Bill Eddy
The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.
176 pages
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