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Customer Knowledge Management: People, Processes, and Technology Minwir Al-shammari 1º edição
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Customer Knowledge Management: People, Processes, and Technology
Minwir Al-shammari
Customer knowledge is becoming the new competitive asset in e-business that enables companies to serve each customer in his or her preferred way, and to nurture profitable and durable customer relationships. As companies grow and interact with more and more customers through increasingly diverse media and channels, having a systematic approach to customer knowledge management becomes critical.
Customer Knowledge Management: People, Processes, and Technology introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy for sustainable competitive advantage. Well-organized and unique, this book provides concise yet comprehensive coverage of CKM concepts, methodologies, tools, issues, applications, and future trends.
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 31 de março de 2009 |
| ISBN13 | 9781605662589 |
| Editoras | Information Science Reference |
| Páginas | 385 |
| Dimensões | 183 × 259 × 28 mm · 1,02 kg |
| Idioma | Inglês |
