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Listening to the Customer Peter Hernon
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Listening to the Customer
Peter Hernon
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.
201 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 23 de maio de 2011 |
| ISBN13 | 9781598847994 |
| Editoras | Bloomsbury Publishing Plc |
| Páginas | 216 |
| Dimensões | 150 × 220 × 10 mm · 453 g |
| Idioma | Inglês |
![Cover for Peter Hernon · U.S. Government on the Web: Getting the Information You Need, 3rd Edition (Paperback Book) [3 Revised edition] (2003)](https://imusic.b-cdn.net/images/item/original/867/9781591580867.jpg?peter-hernon-2003-u-s-government-on-the-web-getting-the-information-you-need-3rd-edition-paperback-book&class=scaled&v=1396454750)
![Cover for Peter Hernon · Service Quality in Academic Libraries (Paperback Book) [1st Paperback edition] (1996)](https://imusic.b-cdn.net/images/item/original/107/9781567502107.jpg?peter-hernon-1996-service-quality-in-academic-libraries-paperback-book&class=scaled&v=1409593854)
![Cover for Peter Hernon · Public Access to Government Information: Issues, Trends and Strategies, 2nd Edition (Paperback Book) [2 Revised edition] (1988)](https://imusic.b-cdn.net/images/item/original/230/9780893915230.jpg?peter-hernon-1988-public-access-to-government-information-issues-trends-and-strategies-2nd-edition-paperback-book&class=scaled&v=1486051641)
