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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld Revised and Expanded edition
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld
Reveals the question most critical to your company's future: 'Would you recommend us to a friend?'. This title provides a blueprint for long-term growth and success.
224 pages, Illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 20 de setembro de 2011 |
| ISBN13 | 9781422173350 |
| Editoras | Harvard Business Review Press |
| Páginas | 304 |
| Dimensões | 163 × 233 × 25 mm · 521 g |
| Idioma | Inglês |
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