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Harvard Business Review on Increasing Customer Loyalty - Harvard Business Review
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Harvard Business Review on Increasing Customer Loyalty - Harvard Business Review
Harvard Business Review
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
240 pages, Illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 12 de abril de 2011 |
| ISBN13 | 9781422162521 |
| Editoras | Harvard Business Review Press |
| Páginas | 240 |
| Dimensões | 143 × 210 × 16 mm · 230 g |
| Idioma | Inglês |
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