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Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei
Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
272 pages, Illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 7 de fevereiro de 2012 |
| ISBN13 | 9781422133316 |
| Editoras | Harvard Business Review Press |
| Páginas | 272 |
| Dimensões | 163 × 233 × 25 mm · 540 g |
| Idioma | Inglês |
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