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Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals Karen A. Shire 1º edição
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Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals
Karen A. Shire
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
244 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 29 de janeiro de 2019 |
| ISBN13 | 9781138718418 |
| Editoras | Taylor & Francis Ltd |
| Páginas | 244 |
| Dimensões | 150 × 220 × 10 mm · 453 g |
| Idioma | Inglês |
| Editor | Holtgrewe, Ursula |
| Editor | Kerst, Christian |
| Editor | Shire, Karen |
![Cover for Karen A. Shire · Technologiegestutzte Dienstleistungsinnovation in der Gesundheitswirtschaft (Paperback Book) [2012 edition] (2012)](https://imusic.b-cdn.net/images/item/original/052/9783834935052.jpg?karen-a-shire-2012-technologiegestutzte-dienstleistungsinnovation-in-der-gesundheitswirtschaft-paperback-book&class=scaled&v=1408608836)
