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Customer-centered Reengineering: Remapping for Total Customer Value Peter D. Schiffrin English Language edition
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Customer-centered Reengineering: Remapping for Total Customer Value
Peter D. Schiffrin
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 1 de junho de 1994 |
| ISBN13 | 9780786302987 |
| Editoras | Irwin Professional Publishing |
| Páginas | 240 |
| Dimensões | 160 × 240 × 20 mm · 498 g |
| Idioma | Inglês |
| Contribuidor | Peter D. Schiffrin |
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