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Synchroservice!: the Innovative Way to Build a Dynasty of Customers Edward M. Jr. Knod First edition
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Synchroservice!: the Innovative Way to Build a Dynasty of Customers
Edward M. Jr. Knod
In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 1 de maio de 1994 |
| ISBN13 | 9780786302451 |
| Editoras | Irwin Professional Publishing |
| Páginas | 300 |
| Dimensões | 160 × 240 × 30 mm · 535 g |
| Idioma | Inglês |
| Contribuidor | Edward M. Jr. Knod |
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