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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 29 de fevereiro de 1996 |
| ISBN13 | 9780412786303 |
| Editoras | Chapman and Hall |
| Páginas | 192 |
| Dimensões | 323 × 158 × 19 mm · 303 g |
| Idioma | Inglês |
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