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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science Ali Emrouznejad 2014 edition
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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science
Ali Emrouznejad
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
412 pages, 33 black & white illustrations, 38 colour illustrations, biography
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 13 de agosto de 2014 |
| ISBN13 | 9783662434369 |
| Editoras | Springer-Verlag Berlin and Heidelberg Gm |
| Gênero | Aspects (Academic) > Business Aspects |
| Páginas | 394 |
| Dimensões | 153 × 242 × 27 mm · 752 g |
| Idioma | Francês |
| Editor | Cabanda, Emilyn |
| Editor | Emrouznejad, Ali |
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