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Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty Michael D Johnson Softcover reprint of the original 1st ed. 1997 edition
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Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty
Michael D Johnson
380 pages, 19 black & white tables, biography
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 19 de fevereiro de 2012 |
| ISBN13 | 9783322845115 |
| Editoras | Springer Fachmedien Wiesbaden |
| Páginas | 372 |
| Dimensões | 170 × 240 × 20 mm · 603 g |
| Idioma | Alemão |
| Editor | Gustafsson, Anders |
| Editor | Herrmann, Andreas |
| Editor | Huber, Frank |
| Editor | Johnson, Michael D. |
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