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Embracing Your Accessibility Josée G.m.l. Berg
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Embracing Your Accessibility
Josée G.m.l. Berg
This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 7 de fevereiro de 2007 |
| ISBN13 | 9781847286970 |
| Editoras | Lulu.com |
| Páginas | 120 |
| Dimensões | 150 × 220 × 10 mm · 185 g |
| Idioma | Inglês |
