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Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism Miriam Firth
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism
Miriam Firth
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
208 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de janeiro de 2020 |
| ISBN13 | 9781845417260 |
| Editoras | Channel View Publications Ltd |
| Páginas | 188 |
| Dimensões | 234 × 154 × 11 mm · 332 g |
| Idioma | Inglês |