Shane Parsons

Quality Management for Organizational Excellence Shane Parsons

Quality is defined as the fitness for intended use and how well the products perform its functions. Management of the consistency of an organization's products and services and their quality is referred to as quality management. Its main components are quality planning, quality assurance, quality control and quality movement. It makes use of quality assurance and control of the processes as well as products in order to achieve consistent qualities. The quality of the product also depends on its price. The primary focus of quality management is to fulfill customer requirements and aim to exceed customers' expectations. This book elucidates the concepts and innovative models around prospective developments with respect to quality management. It presents this complex subject in the most comprehensible and easy to understand language. This textbook will serve as a valuable source of reference for those interested in this field.