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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms James Heskett
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
James Heskett
312 pages, illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 1 de setembro de 2015 |
| ISBN13 | 9781626565845 |
| Editoras | Berrett-Koehler |
| Páginas | 288 |
| Dimensões | 243 × 164 × 29 mm · 589 g |
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