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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust John Kador
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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
John Kador
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
273 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 4 de maio de 2009 |
| ISBN13 | 9781576759011 |
| Editoras | Berrett-Koehler |
| Páginas | 288 |
| Dimensões | 153 × 218 × 20 mm · 349 g |
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