Conte aos seus amigos sobre este item:
Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation Eng K. Chew 1º edição
Item sob encomenda (no estoque do fornecedor)
O que dizem nossos clientes:
Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation
Eng K. Chew
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers.
Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 30 de novembro de 2012 |
| ISBN13 | 9781466625129 |
| Editoras | IGI Global |
| Páginas | 354 |
| Dimensões | 218 × 277 × 38 mm · 1,68 kg |
| Idioma | Inglês |
| Contribuidor | Eng K. Chew |
| Contribuidor | Petter Gottschalk |
