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Service Automation: Robots and the Future of Work Leslie P. Willcocks
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Service Automation: Robots and the Future of Work
Leslie P. Willcocks
This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
304 pages
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 12 de fevereiro de 2016 |
| ISBN13 | 9780956414564 |
| Editoras | SB Publishing |
| Páginas | 304 |
| Dimensões | 243 × 167 × 32 mm · 868 g |
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