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The Quality Library: A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers Ray W. Wilson
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The Quality Library: A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers
Ray W. Wilson
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
192 pages, illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de janeiro de 2009 |
| Data do lançamento original | 2008 |
| ISBN13 | 9780838909522 |
| Editoras | American Library Association |
| Páginas | 192 |
| Dimensões | 216 × 279 × 8 mm · 376 g |
| Idioma | Inglês |
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