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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.
224 pages, black & white illustrations
![Cover for Renee Evenson · Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback Book) [Special edition] (2013)](https://imusic.b-cdn.net/images/item/original/983/9780814432983.jpg?renee-evenson-2013-powerful-phrases-for-dealing-with-difficult-people-over-325-ready-to-use-words-and-phrases-for-working-with-challenging-personalities-paperback-book&class=scaled&v=1405767361)
![Cover for Renee Evenson · Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results (Paperback Book) [Special edition] (2012)](https://imusic.b-cdn.net/images/item/original/324/9780814420324.jpg?renee-evenson-2012-powerful-phrases-for-effective-customer-service-over-700-ready-to-use-phrases-and-scripts-that-really-get-results-paperback-book&class=scaled&v=1399290417)
