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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work Richard S. Gallagher
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Richard S. Gallagher
Steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. This book offers readers insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.
224 pages, illustrations
