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Improving Public Sector Productivity: Concepts and Practice Ellen D. Rosen
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Improving Public Sector Productivity: Concepts and Practice
Ellen D. Rosen
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
288 pages, 1, black & white illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 25 de agosto de 1993 |
| ISBN13 | 9780803945739 |
| Editoras | SAGE Publications Inc |
| Páginas | 288 |
| Dimensões | 139 × 215 × 16 mm · 420 g |
| Idioma | Inglês |
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