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Service Quality: Research Perspectives - Foundations for Organizational Science Benjamin Schneider
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Service Quality: Research Perspectives - Foundations for Organizational Science
Benjamin Schneider
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
200 pages, 1, black & white illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 21 de janeiro de 2004 |
| ISBN13 | 9780761921462 |
| Editoras | SAGE Publications Inc |
| Páginas | 200 |
| Dimensões | 152 × 228 × 15 mm · 370 g |
| Idioma | Inglês |
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