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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery Sarah Cook
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah Cook
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
208 pages, illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 3 de maio de 2012 |
| ISBN13 | 9780749465308 |
| Editoras | Kogan Page Ltd |
| Páginas | 208 |
| Dimensões | 154 × 233 × 12 mm · 334 g |
| Idioma | Inglês |
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