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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres Wilson, John P., Ph.D.
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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
Wilson, John P., Ph.D.
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
336 pages, Illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 3 de dezembro de 2008 |
| ISBN13 | 9780749450885 |
| Editoras | Kogan Page Ltd |
| Páginas | 336 |
| Dimensões | 163 × 246 × 29 mm · 734 g |
| Idioma | Inglês |
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