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Raving Fans Ken Blanchard 1º edição
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Raving Fans
Ken Blanchard
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
138 pages
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 19 de maio de 1993 |
| Data do lançamento original | 1996 |
| ISBN13 | 9780688123161 |
| Editoras | John Wiley and Sons Ltd |
| Páginas | 138 |
| Dimensões | 148 × 219 × 20 mm · 281 g |
| Idioma | Inglês |
| Contribuidor | Harvey Mackay |
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