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Step Change Total Quality: Achieving world class business performance P. Spenley 2nd ed. 1995 edition
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Step Change Total Quality: Achieving world class business performance
P. Spenley
This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.
189 pages, black & white illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 28 de fevereiro de 1995 |
| ISBN13 | 9780412642708 |
| Editoras | Chapman and Hall |
| Páginas | 189 |
| Dimensões | 155 × 235 × 12 mm · 476 g |
| Idioma | Inglês |
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