Conte aos seus amigos sobre este item:
Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations Andrew Sturdy
Preço
R$ 613,90
excluindo impostos
Item sob encomenda (no estoque do fornecedor)
Espera-se estar pronto para envio 1 - 7 de out
Receba avisos sobre novos lançamentos de Andrew Sturdy
O que dizem nossos clientes:
Adicione à sua lista de desejos do iMusic
Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations
Andrew Sturdy
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.
224 pages, notes
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 18 de janeiro de 2003 |
| Data do lançamento original | 2001 |
| ISBN13 | 9780333946077 |
| Editoras | Macmillan Education UK |
| Páginas | 215 |
| Dimensões | 157 × 233 × 13 mm · 293 g |
| Idioma | Inglês |
| Editor | Grugulis, Irena |
| Editor | Sturdy, Andrew |
| Editor | Willmott, Hugh |
![Cover for Ronald Kramer · Culture, Crime And Punishment (Book) [1st ed. 2021 edition] (2020)](https://imusic.b-cdn.net/images/item/original/824/9781352010824.jpg?ronald-kramer-2020-culture-crime-and-punishment-book&class=scaled&v=1615887419)
![Cover for Ronald Kramer · Culture Crime and Punishment (Hardcover Book) [1st ed. 2021 edition] (2020)](https://imusic.b-cdn.net/images/item/original/862/9781352010862.jpg?ronald-kramer-2020-culture-crime-and-punishment-hardcover-book&class=scaled&v=1615887419)
![Cover for W. M. Spellman · A Concise History of the World Since 1945 States and Peoples (Hardcover Book) [2nd ed. 2020 edition] (2020)](https://imusic.b-cdn.net/images/item/original/220/9781352010220.jpg?w-m-spellman-2020-a-concise-history-of-the-world-since-1945-states-and-peoples-hardcover-book&class=scaled&v=1620535875)
![Cover for Katie Barclay · The History of Emotions A Student Guide to Methods and Sources (Hardcover Book) [1st ed. 2020 edition] (2020)](https://imusic.b-cdn.net/images/item/original/374/9781352010374.jpg?katie-barclay-2020-the-history-of-emotions-a-student-guide-to-methods-and-sources-hardcover-book&class=scaled&v=1694333976)
![Cover for Kevin Deane · Recharting the History of Economic Thought (Paperback Book) [1st ed. 2020 edition] (2020)](https://imusic.b-cdn.net/images/item/original/245/9781137605245.jpg?kevin-deane-2020-recharting-the-history-of-economic-thought-paperback-book&class=scaled&v=1624021966)
![Cover for Jon Pierre · Governance Politics and the State (Book) [2nd ed. 2020 edition] (2020)](https://imusic.b-cdn.net/images/item/original/454/9780230220454.jpg?jon-pierre-2020-governance-politics-and-the-state-book&class=scaled&v=1616750056)
![Cover for Paul Williams · Novel Ideas Writing Innovative Fiction (Hardcover Book) [1st ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/487/9781352008487.jpg?paul-williams-2019-novel-ideas-writing-innovative-fiction-hardcover-book&class=scaled&v=1599855797)
![Cover for Claire Hind · Embodying the Dead Writing Playing Performing - Writing Playing Performing (N/A) [1st ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/916/9781137602916.jpg?claire-hind-2019-embodying-the-dead-writing-playing-performing-writing-playing-performing&class=scaled&v=1695361801)
![Cover for Jose Luis Ferreira · Game Theory: An Applied Introduction (Paperback Book) [1st ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/916/9781352007916.jpg?jose-luis-ferreira-2019-game-theory-an-applied-introduction-paperback-book&class=scaled&v=1605412229)
![Cover for Willemijn Ruberg · History of the Body - Theory and History (Hardcover Book) [1st ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/718/9781352007718.jpg?willemijn-ruberg-2019-history-of-the-body-theory-and-history-hardcover-book&class=scaled&v=1564574585)
![Cover for Ian Roper · Critical Issues in Human Resource Management Contemporary Perspec - A Contemporary Perspective (N/A) [2nd ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/412/9781137605412.jpg?ian-roper-2019-critical-issues-in-human-resource-management-contemporary-perspec-a-contemporary-perspective&class=scaled&v=1622284873)
![Cover for Curry A. · The Hundred Years War Revisited (Hardcover Book) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/862/9781137389862.jpg?curry-a-2019-the-hundred-years-war-revisited-hardcover-book&class=scaled&v=1560784013)
![Cover for New and Experimental Approaches to Writing Lives (Hardcover Book) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/213/9781352007213.jpg?2019-new-and-experimental-approaches-to-writing-lives-hardcover-book&class=scaled&v=1603434271)
![Cover for Donaldson L.; Walters J. · Television Performance (N/A) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/192/9781137608192.jpg?donaldson-l-walters-j-2019-television-performance&class=scaled&v=1558222734)
![Cover for Josie Barnard · The Multimodal Writer: Creative Writing Across Genres and Media (Hardcover Book) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/928/9781137607928.jpg?josie-barnard-2019-the-multimodal-writer-creative-writing-across-genres-and-media-hardcover-book&class=scaled&v=1617368883)
![Cover for Rhona Smith · Core Statutes on Public Law & Civil Liberties 2019-20 (N/A) [4th ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/605/9781352006605.jpg?rhona-smith-2019-core-statutes-on-public-law-civil-liberties-2019-20&class=scaled&v=1583984103)
![Cover for Eleanor Gordon · Conflict Security and Justice Practice and Challenges in Peacebu - Current Practice and Strategic Challenges in Peacebuilding (N/A) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/683/9781137610683.jpg?eleanor-gordon-2019-conflict-security-and-justice-practice-and-challenges-in-peacebu-current-practice-and-strategic-challenges-in-peacebuilding&class=scaled&v=1598519410)
![Cover for Janet Carter Anand · Global Mindedness in International Social Work Practice (N/A) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/087/9781137362087.jpg?janet-carter-anand-2019-global-mindedness-in-international-social-work-practice&class=scaled&v=1648176153)
![Cover for Victoria Jones · Working with People with Learning Disabilities Systemic Approache (N/A) [1st ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/363/9781352005363.jpg?victoria-jones-2019-working-with-people-with-learning-disabilities-systemic-approache&class=scaled&v=1605104641)
![Cover for Bindi Bennett · Our Voices Aboriginal Social Work (N/A) [2nd ed. 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/090/9781352004090.jpg?bindi-bennett-2019-our-voices-aboriginal-social-work&class=scaled&v=1612219020)
![Cover for Richard Sakwa · Developments In Russian Politics 9 (Developments In Politics) (Book) [9th ed. 2019 edition] (2018)](https://imusic.b-cdn.net/images/item/original/755/9781352004755.jpg?richard-sakwa-2018-developments-in-russian-politics-9-developments-in-politics-book&class=scaled&v=1617962053)
![Cover for Anders Hansen · Media and Communication Research Methods (Hardcover Book) [2nd ed. 2019 edition] (2018)](https://imusic.b-cdn.net/images/item/original/637/9781137589637.jpg?anders-hansen-2018-media-and-communication-research-methods-hardcover-book&class=scaled&v=1549098935)
![Cover for Alvin Finkel · Compassion: A Global History of Social Policy (Hardcover Book) [1st ed. 2019 edition] (2018)](https://imusic.b-cdn.net/images/item/original/093/9781352003093.jpg?alvin-finkel-2018-compassion-a-global-history-of-social-policy-hardcover-book&class=scaled&v=1535977792)
![Cover for Vera Slavtcheva-Petkova · Global Journalism An Introduction - An Introduction (Hardcover Book) [1st ed. 2019 edition] (2018)](https://imusic.b-cdn.net/images/item/original/040/9781137604040.jpg?vera-slavtcheva-petkova-2018-global-journalism-an-introduction-an-introduction-hardcover-book&class=scaled&v=1542040479)
![Cover for Ian Miller · Medical History - Theory and History (Hardcover Book) [1st ed. 2018 edition] (2018)](https://imusic.b-cdn.net/images/item/original/911/9781352002911.jpg?ian-miller-2018-medical-history-theory-and-history-hardcover-book&class=scaled&v=1526168907)
![Cover for Jane Boston · Voice - Readings in Theatre Practice (Hardcover Book) [1st ed. 2018 edition] (2018)](https://imusic.b-cdn.net/images/item/original/956/9781137301956.jpg?jane-boston-2018-voice-readings-in-theatre-practice-hardcover-book&class=scaled&v=1648175777)