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Building and Running a World Class It Help Desk Robert J. Wooten
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Building and Running a World Class It Help Desk
Robert J. Wooten
This guide contains the complete approach to building, maintaining and improving an IT help desk. It includes real life examples of successs and failures, details tips, techniques and tools to ensure the help desk's efficency and details a methodology for continous improvement.
604 pages, 1, black & white illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 26 de abril de 2001 |
| ISBN13 | 9780072132373 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 604 |
| Dimensões | 233 × 192 × 32 mm · 1,02 kg |
| Idioma | Inglês |
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