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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way James Merlino Ed edition
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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
James Merlino
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
288 pages
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de dezembro de 2014 |
| ISBN13 | 9780071833257 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 288 |
| Dimensões | 169 × 235 × 28 mm · 510 g |
| Idioma | Inglês |
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