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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers Reza Soudagar Ed edition
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.
320 pages, ill
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de dezembro de 2011 |
| ISBN13 | 9780071786973 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 320 |
| Dimensões | 163 × 234 × 26 mm · 616 g |
| Idioma | Inglês |