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Perfect Phrases for Customer Service, Second Edition Robert Bacal 2º edição
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 16 de janeiro de 2011 |
| ISBN13 | 9780071745062 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 256 |
| Dimensões | 132 × 203 × 16 mm · 236 g |
| Idioma | Inglês |
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