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Voice of the Customer Kai Yang Ed edition
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Voice of the Customer
Kai Yang
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.
416 pages, Illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de dezembro de 2007 |
| ISBN13 | 9780071465441 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 416 |
| Dimensões | 163 × 231 × 28 mm · 744 g |
| Idioma | Inglês |
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