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The Big Book of Customer Service Training Games - Big Book Series Peggy Carlaw Ed edition
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The Big Book of Customer Service Training Games - Big Book Series
Peggy Carlaw
With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.
209 pages, illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 22 de setembro de 1998 |
| ISBN13 | 9780070779747 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 224 |
| Dimensões | 234 × 190 × 12 mm · 399 g |
| Idioma | Inglês |
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