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Quality is Personal: a Foundation for Total Quality Management Harry Roberts 1º edição
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Quality is Personal: a Foundation for Total Quality Management
Harry Roberts
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment-can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 28 de junho de 1993 |
| ISBN13 | 9780029266250 |
| Editoras | Free Press |
| Páginas | 176 |
| Dimensões | 152 × 229 × 15 mm · 272 g |
| Idioma | Inglês |
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